June 5, 2025, Cambridge, MA — Cambridge Mobile Telematics (CMT), the world’s largest telematics service provider, introduced a sweeping set of AI-powered innovations that expand driver safety, provide greater peace of mind, streamline claims management, and help insurers deliver more value to customers. These updates make telematics programs more helpful, more accessible, and more convenient for every driver — expanding protection, accelerating claims, and increasing engagement.

From Crashes to Breakdowns: Real-Time Help When Drivers Need It Most

For nearly a decade, CMT has powered crash detection programs around the world, protecting tens of millions of drivers. Now, CMT is expanding that protection beyond crashes to help drivers with roadside assistance, which affects 1 in 3 American drivers every year. CMT’s new AI-powered Roadside Assistance detects when a driver pulls over due to vehicle issues like flat tires or mechanical failures. This capability allows CMT’s customers to offer proactive real-time support to drivers and reduce towing costs. 

To broaden real-time help for drivers even further, CMT is introducing Hail Alerts. Hail damage to vehicles costs $8 to $14 billion annually, ranging from $5,000 to $8,000 per vehicle for moderate repairs. Using hyperlocal forecasts, Hail Alerts delivers personalized warnings for severe weather to vehicle owners, giving them time to move their vehicles and avoid costly hail damage.

CMT is also enhancing its industry-leading crash protections for drivers with an industry-first feature that works even without phone location permissions on Android devices. This feature detects more vehicle crashes than ever before.

AI-Driven Claims from the Scene to the Screen

Today, it can take up to 12 days from the date of loss to total loss determination, driving up towing, storage, and rental costs, and customer frustration. With the launch of AI Total Loss, CMT is making it easier and faster for drivers to collect the information they need after a crash, reducing a 12-day process to just minutes. By fusing telematics sensor data with AI-driven photo analysis, insurers can now confirm a total loss at the scene, avoiding secondary tows and multiple service visits. The streamlined process helps drivers get their vehicle back faster while saving insurers $1,500 per claim.

After a crash, adjusters often struggle with customers on the phone to make sense of what happened at the crash scene. CMT’s Crash Timeline Visualization gives claims teams a clear, interactive view of the event, breaking down crash dynamics to support faster, more accurate decisions, and getting drivers back on the road sooner.

Drivers and insurers love crash assistance, and CMT is helping more organizations launch their own crash assistance programs. With this update, CMT’s full Crash Assistance experience is now available in white-label apps, offering a complete, ready-to-deploy solution without any custom app development. 

From Risk to Retention: A Better Driver Experience

At the heart of every telematics program is the driver, and retention is critical to making drivers safer and accurately measuring risk. CMT is introducing Tag+, an upgraded version of its flagship device that helps consumers stay connected to their safe driving program even when phone app permissions are off. Powered by CMT’s proprietary mesh network, Tag+ helps safe driving programs achieve 98% retention without compromising pricing accuracy or risk assessment.

CMT’s research shows that engaged drivers are safer drivers. To boost driver engagement, CMT has overhauled its messaging platform so insurers can launch engagement campaigns faster, personalize outreach, and reach drivers across channels. Insurers are already seeing results: a new milestone campaign increased retention by 19%, while enhancements to the welcome and crash messaging flows are driving higher engagement and stronger retention.

CMT has launched hundreds of telematics programs all over the world. With this update, the company is taking the best practices from these experiences and putting them into its new white-label app design. Built on years of UX insights and proven engagement strategies, the new design delivers the industry’s most engaging telematics app experiences, helping insurers better educate, engage, and retain drivers, ultimately making roads safer.

“Telematics has traditionally been about pricing, crash detection, and claims efficiency, but that’s just the starting point,” said Hari Balakrishnan, Co-Founder and Chief Technology Officer at Cambridge Mobile Telematics. “With this release, we’re expanding the value of telematics by offering drivers more help, more often — whether it’s roadside assistance, hail alerts, crash support, or AI Total Loss. We’re making programs more consumer-friendly with devices like Tag+ that keep drivers connected, while also making it easier for our partners to deliver life-saving services and engage drivers.”

About Cambridge Mobile Telematics

Cambridge Mobile Telematics (CMT) is the world’s largest telematics service provider. Its mission is to make the world’s roads and drivers safer. The company’s AI-driven platform, DriveWell Fusion®, proactively identifies and reduces driving risk, leading to fewer crashes and injuries, making mobility safer. To date, CMT’s technology has helped prevent over 93,000 crashes and protected more than 50,000 people from serious injuries worldwide. CMT partners with insurers, automakers, commercial mobility companies, and the public sector to measure risk, detect crashes, provide life-saving assistance, and streamline claims. Headquartered in Cambridge, MA, CMT operates globally with offices in Budapest, Chennai, Seattle, Tokyo, and Zagreb. Learn more at www.cmt.ai.