New Telematics Product Gives Adjusters Head Start on Crash Reports [Claims Journal]
The company that helped make driver safety monitoring ubiquitous among auto insurers is now offering a product that can write accident reports within minutes of a crash.
Cambridge Mobile Telematics announced the launch of Claim Studio, an accident reporting system that the company says will speed up claim processing times. Claims Studio uses CMT’s existing telematics technology, which monitors driving habits, to automatically write narrative accident reports when it detects a crash.
“What happens when you’re a claims adjuster is you spend a lot of time interviewing people to find out what happened,” said Ryan McMahon, CMT’s vice president of marketing. “How fast were you going? What exact time did this happen? It usually takes awhile. This tool speeds up that process.”
CMT said by providing key details such as speed, severity, and vehicle impact location early in the process, insurers can spend less time collecting information from drivers and third parties, and more time confirming facts and accurately assessing loss.
Claims Studio also can be used to send an alert to CMT’s servers if it detects a crash. When an alert is signaled, customers who signed up for the service will receive a call from their insurer to find out if an emergency response is needed.