DriveWell FAQs

I want to offer DriveWell to my customers. How do I get started?

Getting started is easy.  Just contact us today and a member of our team will set up an initial consultation.

What customization options do I have with the app?

The app is completely customizable.  We will work with your team on UI design to fit your unique branding guidelines.

What can an insurer do with smartphone telematics?

Plenty!  As it pertains to post-incident forensics, smartphone sensors make it possible to detect the force and direction of a crash, the number of collisions, and other data that wouldn’t be possible with OBD units.  Combining smartphones with onboard telematics creates a powerful arsenal for crash detection.

If a driver can choose to “turn on” the app, how can I get a representative driving profile?

As with aftermarket OBD dongles, there is no “on” button, and the app automatically detects the start of driving.  If a user disables the app, we can detect that behavior and log the time the app was disabled.  Users who disable the app for long periods of time may automatically “disqualify” themselves from participation in a UBI program.

How do I know who is actually driving?

We use signal processing and machine learning to detect whether a user is a passenger or driver, and in a car or some other type of vehicle.

How can the service be used for customer retention?

DriveWell gives drivers immediate feedback about their driving, and allows them to compete with friends and colleagues to become better drivers. Positive and engaging feedback creates a strong link with end-users, and allows business partners to offer discounts and promotions to the best drivers.

What other uses could there be for the acquired data?

A number of uses could be considered:  Finding carpool partners.  Comparing the driver’s vehicle performance against similar models.  Location-based messaging by businesses along a commute route.  Parent feedback about phone use (or texting) while the vehicle is moving.  Identifying particularly “risky” driving behavior like hard acceleration or braking . . . The list is a long one!

Does the phone need to be in a cradle?

Absolutely not.  CMT data processing adjusts for phone movement, and also can handle intermittent and noisy positioning data as might be introduced by GPS errors or anomalies.

Does the app work on all phones?

Yes.  Extensive testing has been done on both Android and iOS operating systems, and CMT’s mobile library corrects for many of the idiosyncrasies of specific devices.

What if the 'driver' is actually on a bus, train or bicycle?

CMT’s activity and driving detection algorithms look at acceleration profiles, speed, the user’s route, and number of stops to accurately determine if a user is in a car or not.

What happens during an incoming call?

DriveWell will continue to collect data during incoming/outgoing calls, texts or emails.

Still have questions?  Contact us.